PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS (COLLECTIVELY WITH ANY AMENDMENTS “TERMS AND CONDITIONS”) BEFORE PLACING AN ORDER OR USING THIS WEBSITE. THIS WEBSITE – WOOFWELL.COM – IS OWNED AND OPERATED BY J C MEDIA, LLC, 506 Bowcross Pt. Lakeway, TX 78738, DBA ‘WoofWell® ’.  WoofWell® AND ITS AFFILIATES (COLLECTIVELY “WoofWell® “, “US”, “THE”, “WE” OR “OUR”).

Orders placed Monday – Thursday after 2:00pm PST (Pacific Standard Time) will be PROCESSED within 2 days. Orders placed on a Friday, Saturday, or Sunday will be processed on the following Monday. We encourage our customers to place an order when half of their product is gone. Due to age restrictions for use of this website, no information obtained by this site falls within the Child Online Privacy Act (COPA) and it is not monitored as doing so.

Order Processing Delivery Method and Timing

Any shipping charges, if applicable, will be calculated and viewable at checkout. After an order has been received in our system, please allow 2 business days for your order to process and ship. Typical shipping times may vary from 5-7 business days (Monday to Friday) after processing times.   All orders are shipped vis USPS.

*AK and HI will incur additional time for delivery. This does not include any potential delays due to inclement weather, holidays, or world disasters, which can cause shipping disruption and delay delivery.

We are not responsible for lost, held, damaged, or stolen packages. We are not responsible for customer error due to incorrect shipping address information.

International Shipping

At this time, we only ship to the continental U.S. We do ship to all USA States. We do not ship to any destination where these products may be legally restricted or prohibited.

If you would like to contact with customer service, please call 1-888-973-9017, or email us at support@woofwell.com. If for any reason a customer service agent is not available, please leave a message with your name and phone number and your call will be returned. 

RETURNS & REFUNDS INFORMATION

DUE TO THE NATURE OF WoofWell®  PRODUCTS, WE DO NOT ACCEPT ANY RETURNED ITEMS.

We want you to feel confident with your purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to: support@woofwell.com. You will need to provide detailed information for any product damaged and photographic proof of the claimed damage.

If you are not satisfied with your order, you may request a refund of the purchase price within 30 days of your order.

We offer a 100% satisfaction guarantee, and if you are unsatisfied with any product purchased from WoofWell® for any reason, please contact support@woofwell.com or call our Customer Service at 1-888-973-9017 and we will promptly issue a refund.  Your satisfaction is our top priority.

CURRENT AS OF  AUGUST 8, 2021

THESE TERMS & CONDITIONS MAY BE UPDATED BY US WITHOUT ADVANCE NOTICE AT OUR SOLE DISCRETION